SOLUTION DETAIL
The customer's IT equipment is diverse, and maintenance difficulty is increasing day by day, with
maintenance costs also gradually rising. Our company can provide customers with multi brand maintenance
services, including maintenance services for mainstream servers, storage, and network equipment.
After years of experience, our company has formed a complete operation and maintenance system, standardized service and management processes, strict service SLA and spare parts timeliness. We have currently served over 50 clients and received widespread recognition from them.
After years of experience, our company has formed a complete operation and maintenance system, standardized service and management processes, strict service SLA and spare parts timeliness. We have currently served over 50 clients and received widespread recognition from them.
SERVICE SCOPE
1. Hardware equipment maintenance and spare parts replacement.
2. Hardware microcode installation and update.
3. Regular health check on a quarterly or monthly basis.
4. On-site support for common spare parts.
5. On-site guarantee during special periods.
6. Regularly push the latest patch strategy to customers and install patches according to customer needs.
7. Provide customers with annual maintenance service file box service plan.
8. Provide customers with dedicated service engineers.
2. Hardware microcode installation and update.
3. Regular health check on a quarterly or monthly basis.
4. On-site support for common spare parts.
5. On-site guarantee during special periods.
6. Regularly push the latest patch strategy to customers and install patches according to customer needs.
7. Provide customers with annual maintenance service file box service plan.
8. Provide customers with dedicated service engineers.
SERVICE LEVEL
1. 7*24 hotline telephone support.
2. The fastest response time is within 30 minutes.
3. The fastest onsite time is within 2 hours (in city).
4. Commonly used spare parts can be available within 2 hours (in city).
2. The fastest response time is within 30 minutes.
3. The fastest onsite time is within 2 hours (in city).
4. Commonly used spare parts can be available within 2 hours (in city).