SOLUTION DETAIL
We provide professional outsourcing services for data center personnel and desktop support. Our company
has multiple experienced engineers who can provide various services according to different customer needs.
Our company provides ITIL process training for outsourced personnel, and has strict control over problem
management, event management, change management, configuration management, etc.
SERVICE SCOPE
1. Computer room inspection and equipment failure report.
2. Server hardware management and technical support.
3. Network management and technical support.
4. IBM Power system staff on-site service.
5. Notebook and desktop computer fault diagnosis and maintenance.
6. Email technical support.
7. Printer, scanner, projector, telephone technical support.
8. Operating system, patch installation and update
9. Common software installation, fault diagnosis and maintenance.
2. Server hardware management and technical support.
3. Network management and technical support.
4. IBM Power system staff on-site service.
5. Notebook and desktop computer fault diagnosis and maintenance.
6. Email technical support.
7. Printer, scanner, projector, telephone technical support.
8. Operating system, patch installation and update
9. Common software installation, fault diagnosis and maintenance.